Beschwerde #18 Vegas Hero Casino

Withrdawals not processed and not paid out

Von milantimmermans

vor 4 Wochen

My withdrawals are still pending. I've been playing on this casino for a year and I spent 25k+, and I always got paid out. But now my withdrawals are not paid out. I requested a withdrawal on may 1st, 2nd, and 3th. The casino keeps telling me they have more transactions than usual and that I don't need to worry, but they won't give me the exact reason or an indication of when I can expect the payout or anything.

3 withdrawals of 500 EUROS, and I still have 1000 EUROS on my balance, so a total of 2500 EUROS. ( vegashero.com )

Unseriöses Casino Vegas Hero Casino

Grund Verzögerte Auszahlung

Betrag €2500

Diskussion

AskGamblers

• Support Team

vor 3 Wochen

Dear Vegas Hero Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Vegas Hero Casino Beschwerde-Statistik

Gelöst 2 / 8

Durchschn. Betrag $6,073

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 3 Tage

Vegas Hero Casino Beschwerden

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Failed to self exclude me

Earlier this year I requested a permanent self exclusion from Vegas Hero and instigated a complaint with Askgambers which was rejected as I didn't have the supporting documents which was due to having lost my previous phone on which the screenshots etc were saved. You can probably locate this complaint which will give the dates around which I had been sending emails etc to close my account due to gambling problems. Last week I gambled with the site again and then sent further emails and had chats on their support asking again for permanent exclusion. Again like before the site just didn't respond to me at all. I have also this morning asked for a copy of all my previous correspondence with the site to prove I have asked several times to be excluded to no avail. I also lost further monies last night again and I hope to recoup losses as I feel this site is in breach of its responsibility to safer gambling tools. I hope your site can assist me in closing my account permanently, recouping losses and helping to get the site to provide this previous correspondence that they surely have on file which will support my claim.

I am starting this complaint quickly as I simply don't expect to hear anything back from this site which is what happened previously. Can you advise me if the site has to provide me with my previous correspondence as this is the evidence I need to prove that they have repeatedly ignored my requests and kept my account open and allowed me to keep gambling on the site despite knowing about my gambling problem

I have attached proof of recent deposits also.

Regards

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Dear Vegas Hero Casino Support,

I am writing to express my serious disappointment with the service I have received. According to your stated policy, all withdrawals should be processed within three business days. However, it has now been well past that timeframe, and my withdrawal remains unprocessed.

Additionally, I received a call on the 21st informing me that my VIP level was at 4. Yet, after a significant win of $9,000, I was demoted to VIP level 1, which drastically reduced my withdrawal limit. This appears to be a retaliatory measure following my big win, and I find this behavior extremely unfair.

I expect an immediate resolution to the withdrawal delay and a full explanation regarding the unjust VIP adjustment. Please respond at your earliest convenience.

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Hi,
I’m early January I signed up to Vegas hero and over the next two months made upwards of 10 deposits and approximately $9,000 of deposits made always losing and having no troubles.

Last week I made a deposit and using no bonus or haunt any active bonus on my account won a large amount of money.
Attempted my first two withdrawals seemed to be easy enough then sent email asking how long would take they said it can take up to 3 business days but should be faster being a vip level 5. I have continually emailed them for updates and asking what is the hold up they initially replied regularly basically delaying me saying they’d look into it etc.

They have now stopped replying and have ignored multiple emails from me and have not heard from them since Friday last week and have made no progress on my account with any of them. It is now over a week since I made the withdrawals that promised would be done within 3 business days.

I am now assuming it is a scam site after reading many reviews online saying they’d look into have done the same thing but hoping you guys can help me.

I have $4,500 aud in pending withdrawals and $20,000aud in balance waiting to withdrawal. I will not be placing another wager until it is sorted out.

Attached are photos of withdrawal pending from 04/03 still saying under review. And verification still saying under review despite it already showing was verified for the last two months I was using it.

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I would like to file a complaint about a delayed withdrawal from VegasHero.

I submitted a withdrawal request on 06/10/2025 for 460,000 HUF, using USDT (BEP-20). My account username is <removed>

I contacted support regarding possible verification requirements, but I was clearly informed that no additional verification was needed at this time. Despite this, the withdrawal has been pending for over one month with no progress.

Each time I contacted support, I only received generic replies saying the request is still “under review,” without any real explanation, deadline, or reason for such a long delay. This situation is causing unnecessary stress and uncertainty.

Details:

Username: I provided a screenshot proof

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Method: USDT (BEP-20)

Date requested: 06/10/2025

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On September 1, I made a €30 deposit, claimed a bonus, and successfully completed the wagering requirements according to the terms. I then submitted three separate withdrawal requests of €500 each, on September 1, September 2, and September 3.

As of today, September 19, none of these withdrawals have been processed.

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