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Not paying out my withdrawal


vor 1 Monat

I recently started playing at vegas hero casino I deposited 240 euro to my surprise I won 5000 euro. When I went to withdraw I was informed I would only be able to withdraw 500 euro every 24 hours. That’s fine however it has been 4 days and still have not received my first withdrawal. Every time I contact support I get a generic response and told different things constantly. I am seriously concerned and think I’ve been scammed. Any help to resolve this would be much appreciated.

Unseriöses Casino Vegas Hero Casino
Betrag €5000

Diskussion

User name

Dear Vegas Hero Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Vegas Hero Casino Beschwerde-Statistik

Gelöst 2 / 8
Durchschn. Betrag $6,073
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 3 Tage

Vegas Hero Casino Beschwerden

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Failed to self exclude me

Hi

Earlier this year I requested a permanent self exclusion from Vegas Hero and instigated a complaint with Askgambers which was rejected as I didn't have the supporting documents which was due to having lost my previous phone on which the screenshots etc were saved. You can probably locate this complaint which will give the dates around which I had been sending emails etc to close my account due to gambling problems. Last week I gambled with the site again and then sent further emails and had chats on their support asking again for permanent exclusion. Again like before the site just didn't respond to me at all. I have also this morning asked for a copy of all my previous correspondence with the site to prove I have asked several times to be excluded to no avail. I also lost further monies last night again and I hope to recoup losses as I feel this site is in breach of its responsibility to safer gambling tools. I hope your site can assist me in closing my account permanently, recouping losses and helping to get the site to provide this previous correspondence that they surely have on file which will support my claim.

I am starting this complaint quickly as I simply don't expect to hear anything back from this site which is what happened previously. Can you advise me if the site has to provide me with my previous correspondence as this is the evidence I need to prove that they have repeatedly ignored my requests and kept my account open and allowed me to keep gambling on the site despite knowing about my gambling problem

I have attached proof of recent deposits also.

Regards


Status unsolved Ungelöst
€1,520