Trada had a promotion on which was pick one of 5 codes enter the code and deposit $25 and then the next day your mystery prize will be credited. So I chose a code which was. BAT1 and made my deposit. The next day nothing was credited. When I went on to chat the customer care agent told me there had been some sort of error and he was not going to apply my 50 bonus prize to my account although he could see I had entered the code and the deposit was made in less than a min of my entering that code. I ask him to send our conversation to my vip manager Connor. This was never done. I had to email Connor my self . I get a response from Connor today saying no he would not apply the bouns as it’s out side of the promotional period. I tried to resolve this issue on oct 17. The day I was meant to receive the bouns. Trada comes back to me on the 29th of Oct saying it’s outside of the promotion time. Well why could you not sort it on the 17th when the issue was raised? I also never received my 10% vip cashback the Monday after the 17th.