Beschwerde #6
Temple Nile Casino
Refusal to accept verification documents and won't pay out winnings
vor 7 Jahren
I recently joined Temple Nile and played through for a couple of days- in the end, after meeting all requirements, I requested to withdraw $1000 of my winnings. They refuse to accept legitimate forms proving I am who I am! After literally a dozen emails back and forth and NUMEROUS proofs of identity, proofs of my bank account, proofs of deposit to Gigadat (which is how i deposited)- they continue to stonewall and refuse to pay me my money. I can provide all emails and proofs I sent them. I belong to numerous casinos (online) and while some requests of proof take time, the continued stonewalling is unacceptable in their case. What they want is impossible - they want my deposit on a statement from my bank which in itself isn't a problem, but they want my name, address etc on the page where that deposit is. The bank doesn't provide that. The latest I sent them was a statement of my bank's page, illustrating the deposit with the institution number, transit number and bank account number and the relevant information but it does NOT display my name. I sent WITH that a VOID cheque with the exact same institution, transit and bank account number which clearly shows my full name and address. This is at least the fifth or sixth thing I've sent - this, along with the others refused. Please help!
I am attaching a series of screen shots - labelled - which show some of the correspondence we have had. i will also attach all the various forms of proof I sent as requested. Note that in my original request for a manual withdrawal (because their form for withdrawal ON SITE was inaccessible)- I even included my driver's license to proof I was who I was.
If there is anything else (and I would be happy to forward the actual emails if you like)- let me know. I am very frustrated! I've never had these kind of issues. I am a new member of Temple Nile (and clearly will never use them again) but I would like the money they owe me. I joined Zodiac Casino at the same time and while it took 10 days to process as I was also new there, there was no avoidance or loggerheads! I am attaching some of the documents I sent them.
thanks for any help you can provide.
I am attaching a series of screen shots - labelled - which show some of the correspondence we have had. i will also attach all the various forms of proof I sent as requested. Note that in my original request for a manual withdrawal (because their form for withdrawal ON SITE was inaccessible)- I even included my driver's license to proof I was who I was.
If there is anything else (and I would be happy to forward the actual emails if you like)- let me know. I am very frustrated! I've never had these kind of issues. I am a new member of Temple Nile (and clearly will never use them again) but I would like the money they owe me. I joined Zodiac Casino at the same time and while it took 10 days to process as I was also new there, there was no avoidance or loggerheads! I am attaching some of the documents I sent them.
thanks for any help you can provide.
Screenshot
