Beschwerde #3
Temple Nile Casino
A month later my withdrawal is still not processed
vor 7 Jahren
Hi,
I have requested a withdrawal of 5000$ CAD it been more than 1 month. First my withdrawal was sent out the 29th January. After waiting for more than a week and seeing that they money never came to my bank account, I decided to contact support. They told me to send bank statement to proof that I did not receive the withdrawal. Than they told me that my withdrawal was found and that I did not receive it because it was rejected by the bank. I gave them another bank account of mine where i wanted the withdrawal to be sent. I sent them bank statement of both accounts and everything that was asked. Today it been 1 month and they are still telling me that I have to wait 10 business days to process my withdrawal. This is incredible. Bank transfer is a manual transaction that can be done anytime. They are making me wait on purpose.
I have requested a withdrawal of 5000$ CAD it been more than 1 month. First my withdrawal was sent out the 29th January. After waiting for more than a week and seeing that they money never came to my bank account, I decided to contact support. They told me to send bank statement to proof that I did not receive the withdrawal. Than they told me that my withdrawal was found and that I did not receive it because it was rejected by the bank. I gave them another bank account of mine where i wanted the withdrawal to be sent. I sent them bank statement of both accounts and everything that was asked. Today it been 1 month and they are still telling me that I have to wait 10 business days to process my withdrawal. This is incredible. Bank transfer is a manual transaction that can be done anytime. They are making me wait on purpose.
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