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Stakes - Confiscated my winnings, now refusing to refund my latest deposit

UNGELÖST
Beschwerde-Info
Unseriöses Casino Stakes Spielothek
Grund Abgelehnte Auszahlung
Betrag € 900
Tompura Finnland
Veröffentlicht am 25. Juni 2020

Okay so ive been playing about 18 months at stakes casino and i have withdrawed alot of times and i have lost also. But this time i happened to win 5500 euros with 2 different deposits worth of 900 euro. I played bonuses and i played 5 lions slot which is allowed in the bonus terms and i played with 5 euros bet which is the max bet in bonus. First they asked me about additional documents including selfie with id and source of wealth. I sent those documents and my account got fully verified. I withdrawed the 5500 euros and it got declined and they told me i have bonus abused as played in group even tho i have played there like 18 months exactly same way and got all my withdrawals. They told me that after i withdraw my 900 euros they are going to close my account. Well i tried to withdraw my 900 euros and it got declined also, then i asked via email that why that happened. They responded that i wont get even those 900eur and that they already closed my account already.