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Sportsbet.io Casino - Verification is taking too long

GELÖST

Beschwerde-Info

Veröffentlicht am 26. September 2020

Hi.

On friday (18th september) i was asked to verify my account.

I forwarded them the documents. They said the ID was unclear so i took new. Then after that they forwarded me a link asking me to verify my ID taking a photo holding it. I did that, and have heard nothing for 3-4 days now.

I tried contact livesupport they told me 3 times to wait. I tried reaching out again, but no answer.
I saw someone else on askgamblers with similar problem where askgamblers helped, so figured i would do the same.

I havent receieved an answer from them for almost 48 hours after i have asked 3 times + send the requested document long ago.

I have around 0.37 BTC in the account, and im not even looking to withdraw i would just like to play. They have disabled that aswell.

What i want: My account opened so i can once again play casino/betting and withdraw.

Kind regards

Veröffentlicht am 30. September 2020

Hello Askgamblers team,

We would like to clarify that our Player Safety & Assurance Team has been in contact with the complaint filer to resolve the matter. A response was sent requesting some clarification from the account holder, and this was the reason why the verification procedure took longer than expected.

We can confirm that now the account has been verified and restrictions have been lifted.
If any further information is needed, feel free to contact us again.

Kind Regards,
Sportsbet.io Team

AskGamblers
Veröffentlicht am 30. September 2020

Dear @Dakata123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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