Beschwerde #17 Spirit Casino

Multiple limit requests ignore and deposits continued

Von reu

vor 9 Monaten

I have made multiple deposit limit requests to spirit casino. They were all ignored or answered with offers to not set a limit. I finally had enough and made a very clear deposit limit request date of:

$40 Monthly limit
New Zealand Time
26 August 2025
3:35 PM

This was also met with an offer of 20 free spins to not set a limit.

Since I made this very clear date request I have gone on to deposit a further $515 that I believe should be refunded. As of 27 August, 9 PM after 5 email requests I still do not have a deposit limit in place.

I will include screen shots of the deposits that should not of been allowed and their time stamps. I will also include screen shots of my adamant request for a limit and their response.

They are taking advantage of people with gambling addictions and ignoring their requests for limits. Which I do not know if that is even legal considering their license and all the providers they have signed.

Please refund my $515 NZD and set my $40 monthly deposit limit.

Unseriöses Casino Spirit Casino

Grund Sonstiges

Betrag $475

Diskussion

AskGamblers

• Support Team

vor 9 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

reu

• 2 Bewertungen

vor 9 Monaten

I have received the refund.

Thank you spirit casino and ask gamblers.

This can be marked as resolved

reu

• 2 Bewertungen

vor 9 Monaten

Thank you, this is promising. I accept that $40 of this amount should not be refunded.

I would like to keep this case open for now and once the refund is in my bank account I will update and we can then close it as resolved.

AskGamblers

• Support Team

vor 9 Monaten

Dear @reu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spirit Casino Beschwerde-Statistik

Gelöst 7 / 7

Durchschn. Betrag $670

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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