Beschwerde #20 Spirit Casino

Account disabled with 920 euro stuck in the casino

Von samiboi87

vor 7 Monaten

Spirit casino has disabled my account with a withdrawal of 920€ in the account.

I reached to them via email and they responded by asking me for picture from my skrill account with deposits shown. I explained that i dont have skrill account and i have been using skrills rapid transfer which is a iban deposit method that you dont need skrill account for.

It's confusing since on the deposit page there is just skrill when you press deposit with skrill a new window pops up where you can choose skrill wallet or rapid transfer but even if you choose rapid transfer it will show in your deposit history only "skrill" i sent the receipt of the last deposit to their casino from my bank.

I would expect more swift communication in a situation like this where my account is disabled and my funds stuck in the casino

Unseriöses Casino Spirit Casino

Grund Kontolöschung

Betrag €920

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

samiboi87

vor 7 Monaten

Hello i have received my withdrawal and the case can be closed as resolved

Thanks askgamblers team for the help and thanks to spirit casino for swiftly responding after submitting the complaint

Spirit Casino

• Representative

vor 7 Monaten

Hello samiboi87,

Thank you for your patience while we carefully reviewed your case. We would like to clarify the current status of your account and withdrawal.

Your account was closed by the decision of our administration in accordance with our internal procedures. We would also like to thank you for providing proof of your last deposit — this helped us verify the situation and proceed with the next steps.

We can now confirm that your withdrawal has been approved. Could you please confirm once you have received the funds on your side?

We appreciate your understanding and cooperation throughout this process.

Spirit Casino Beschwerde-Statistik

Gelöst 7 / 7

Durchschn. Betrag $670

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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