Beschwerde #22 Spirit Casino

Closure of my account after deposit

Von Mil2806

vor 5 Monaten

Hello. I don’t think I was allowed to open an account with this casino, yet on December 3rd the registration went through without any restriction when I signed up with my email address. Immediately after making a €33 deposit (which was charged to my bank account), my account was closed. I only want a refund of my €33. I have already sent them two emails but haven’t received any response or any reaction from them. Thank you for your help.

Unseriöses Casino Spirit Casino

Grund Kontolöschung

Betrag €33

Diskussion

AskGamblers

• Support Team

vor 5 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mil2806

• Luxemburg • 5 Bewertungen

vor 5 Monaten

Hello
I received just now my refund. Finally it was very fast. You can close the complain
Thank you very much

Mil2806

• Luxemburg • 5 Bewertungen

vor 5 Monaten

Hello

As of today, I have only received one email from you, dated December 11. I immediately sent you my ID card, my Visa card, as well a PDF proof of my address. Since then, you have only replied via AskGamblers, and I have never received any other email from you.

If you claim that another email was sent, please send me a copy of that email, or alternatively send me a new one so that we can finally resolve the case.

Thank you

Spirit Casino

• Representative

vor 5 Monaten

Dear Mil2806,

Thank you for your message. We are sorry for the waiting time - there has been a high volume of requests recently.

Please note that for processing the refund, an IBAN alone is not sufficient. Additional details are required to proceed. We have already contacted you by email with a request for the necessary information and kindly ask you to reply to that message so we can continue with the refund process.

Thank you for your patience.

Spirit Casino Beschwerde-Statistik

Gelöst 7 / 7

Durchschn. Betrag $670

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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