Beschwerde #27 Spirit Casino

Casino not accepting valid verification documents

Von missprawn

vor 2 Wochen

Spirit Casino are delaying my address verification with new excuses every time. I have provided 2 separate types of bank statements, both of which according to them are not accepted due to the type of bank.

The first is due to Revolut being an online bank. Fine, so instead I supply a bank statement from the largest (traditional) bank in my country (Bank of Ireland) and am then told that bank is also not accepted with no clear reason given.

I literally do not have another way to verify my address. I live in a shared house so the utility bills aren‘t in my name. The last government letter i received is from January, I won‘t receive another until next year. My phone is prepaid so there is no bill.

I have also offered letters from our national medical health service (government agency). Also not accepted.

For this to be resolved I expect Spirit Casino to honour their own terms and accept my bank statements (either one).

Due to the sensitive nature of my bank statements I would prefer to not upload them here unless required. I assure they contain the required details and meet the casino‘s requirements.

Unseriöses Casino Spirit Casino

Grund Verifizierungsprobleme

Betrag €2500

Diskussion

AskGamblers

• Support Team

vor 1 Woche

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

missprawn

vor 1 Woche

I confirm that my account was verified by Spirit Casino and that I received my withdrawal. This complaint can be closed. Thank you.

AskGamblers

• Support Team

vor 1 Woche

Dear @missprawn,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spirit Casino

• Representative

vor 1 Woche

Dear missprawn,

Thank you for your patience throughout this process.

Following the latest review from our side, we can confirm that the account has now been successfully verified and the withdrawal has already been processed accordingly.

We understand that the verification flow may have seemed confusing at certain stages and we appreciate your cooperation while the matter was being resolved.

Please let us know if there are any remaining questions or if any further assistance is still required from our side.

Spirit Casino Beschwerde-Statistik

Gelöst 7 / 7

Durchschn. Betrag $670

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Best regards,

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