Beschwerde #19 Spirit Casino

Casino closed account after winning

Von Kkrizz

vor 8 Monaten

I made a user to this casino, was success. Then I deposited 20 euros, didn't take any bonuses. Then I played 90k Yeti game, won so that my balance was 130 euros. I closed the game and tried to withdraw, immediately my account was logged out and i cant log in anymore. It says that my account is disabled. I have contacted them but haven't got any answers. This is just wrong and stealing. I want my winnings back.

My last complaint was rejected because I didn't provide enough evidence. Well I cant provide any screenshots because my account is disabled so I cannot log in to get any. Also the casino does not answer to my emails, and the live chat in their page doesn't work unless you are logged in, which again I'm unable to do. Is it really so that this casino can just steal my money and I cant even write a complaint? It says on your page that this is trustworthy casino, which this obviously isn't.

Unseriöses Casino Spirit Casino

Grund Abgelehnte Auszahlung

Betrag €130

Diskussion

AskGamblers

• Support Team

vor 8 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Kkrizz

vor 8 Monaten

I received the refund thank you

Spirit Casino

• Representative

vor 8 Monaten

Dear Kkrizz,

We would like to inform you that the refund was processed yesterday. Could you please confirm once the funds have been received on your side?

Kkrizz

vor 8 Monaten

I still havent received the refund.

Spirit Casino Beschwerde-Statistik

Gelöst 7 / 7

Durchschn. Betrag $670

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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