Beschwerde #16 Spirit Casino

Complaint Regarding Spirit Casino Account Deactivation and Deposit Retention

Von Wesley514

vor 9 Monaten

Hello AskGamblers Team,

I am writing to submit a complaint regarding Spirit Casino, operated by Dama N.V.

Here is my situation:

I made a deposit via Interac.

Shortly after, when I attempted to log in, I was informed that my account had been deactivated/disabled.

Despite this, my deposit was successfully charged from my bank account.

I contacted the casino’s support to request either the reactivation of my account or the refund of my deposit, but I have not received an answer

I would like to clarify that I am only requesting the return of my deposited funds, not any winnings. Since the casino accepted my payment while denying me access to my account, I believe I am entitled to a refund.

Please find below the relevant details:

Casino: Spirit Casino (Dama N.V.)

Date and method of deposit: Monday 18th august at 20:16 via Interac

Amount: 200$

Account email / ID: wesleynarcisse123@hotmail.com

I kindly request your assistance in mediating this issue and ensuring that Spirit Casino processes the refund of my deposit.

Thank you in advance for your support.

Best regards,

Unseriöses Casino Spirit Casino

Grund Rückerstattung wurde abgelehnt

Betrag $200

Diskussion

AskGamblers

• Support Team

vor 9 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Wesley514

vor 9 Monaten

This issue has been resolved !! Thank you !!!

AskGamblers

• Support Team

vor 9 Monaten

Dear @Wesley514,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wesley514

vor 9 Monaten

Thank you !!!!!

Spirit Casino Beschwerde-Statistik

Gelöst 7 / 7

Durchschn. Betrag $670

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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