Beschwerde #23 Spirit Casino

Closed my account without explanation

Von Popperssi

vor 4 Monaten

I have played at this casino before and had a bit of a break. Everything was going well before. Now I got 20 free spins, I won €40 with them. The conditions were clear to wager the winnings 50x and the maximum withdrawal was €50. The conditions were met and I decided to withdraw that amount of €40, to the same card I have made deposits with before. When I made a withdrawal request, they immediately closed my account. Attached is the only answer I have received from them as to why this has happened. I sent several messages and the only answer was that. Their customer service cannot be reached if you are not logged into your account.

Unseriöses Casino Spirit Casino

Grund Kontolöschung

Betrag €40

Diskussion

AskGamblers

• Support Team

vor 4 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Popperssi

• 1 Bewertungen

vor 4 Monaten

Hello all!

I got 40€ now and this case is solved. Thank you ag support!

Spirit Casino

• Representative

vor 4 Monaten

Hello,

We would like to update that the refund process is still underway and has not yet been completed. We kindly ask to allow us some additional time for the procedure to be finalized. We will share any further updates here as soon as they become available.

Popperssi

• 1 Bewertungen

vor 4 Monaten

Hello all!

I have sent all the requested documents a few times, but I have not received my money yet.

Spirit Casino Beschwerde-Statistik

Gelöst 7 / 7

Durchschn. Betrag $670

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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I am writing to submit a complaint regarding Spirit Casino, operated by Dama N.V.

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Casino: Spirit Casino (Dama N.V.)

Date and method of deposit: Monday 18th august at 20:16 via Interac

Amount: 200$

Account email / ID: [email protected]

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Thank you in advance for your support.

Best regards,

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