Spintropolis Casino - Withdrawal denied due to unspecified term

GELÖST

Inaktiver Benutzer

Hello, i played this casino. I have done a lot of deposits. Than I want to do withdrawal request. --506 euro. I was waiting a lot of days. I sent all documents. Today I get mail and request was denied. And casino remove my winnings. Now I have 150 Euro! (i had 506)

Mail:

Dear Ondrej

As part of our regular withdrawal review process, we have seen that the terms and conditions of the casino were not met.

Our Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the deposit.

We have therefore cancelled your withdrawal request and removed the winnings.

Should you have any questions please contact our customer support via live chat on our site.

Kind Regards,

Verification Team

Inaktiver Benutzer

Next information: withdrawal was canceled that i have better spin than 30% of deposit value...but i bought bonus feature for 17,5 euro but stake was still 0,50 euro!!!...sending pictures...

Next... if i get big win it was from other deposit and casino knows it...they can check it in game history

AskGamblers

This complaint has been reopened as per Spintropolis Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Spintropolis Spielothek

Dear CORDLESX

Thank you for bringing this matter to our attention.

We will investigate your concerns and update you accordingly.

Kind regards

Spintropolis Casino

Inaktiver Benutzer

Hello, today I get mail from casino that my withdraw request was incorretly removed.

So i will reply again when i will see money on my bank account.

Thank you

Spintropolis Spielothek

Dear CORDLESX

Thank you for your patience and kindly update us if you received the funds.

Kind regards

Spintropolis Casino

Inaktiver Benutzer

Hello, withdraw request was accepted. Still waiting for funds. I will reply again for few days.

Spintropolis Spielothek

@CORDLESX

Thank you for the update.

We understand that you made a new withdrawal request and the cancelled winnings have been added to this new request.

The payment request was sent to the payment processor. Thank you for your patience and again congratulations on your winnings.

Kind regards

Spintropolis Casino

Spintropolis Spielothek

Hi CORDLESX

Thank you for the update and congratulation on your new winnings.

The payment request was sent to the payment processor. You will receive a notification once the withdrawal is successfully paid.

Thank you for your patience.

Kind regards

Spintropolis Casino

Spintropolis Spielothek

Dear CORDLESX

Kindly update us if you receive the funds.

Kind regards

Spintropolis Casino

Inaktiver Benutzer

Hello, still waiting. I will reply tommorow again.

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Spintropolis Casino - Withdrawal denied due to unspecified term

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