Spinit Casino - Withdrawal is not processed

Dear @Florida313,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Just a quick update. I have spoken to chat again today. His name was Thomas. Really nice guy who tried to help quickly. He told me that there was addition security check because of new strict UKGC rules. However i was told that the reason was due to a backlog of processing withdrawels just yesterday. I have now had 2 different reasons/excuses for this delay with further progress. I have been asked to wait again but chat rep was unable to give a timeframe. Still in the dark.

Just to update with only 4 hours left. I still have not got the withdrawel and it still has not been processed. We are on day 10 and it seems that spinit have no intentions of replying to this complaint or paying out my small withdrawel. Starting to give up hope.

Hi FLORIDA313,

Thank you for your review.

We are sorry to hear that you have experienced delays with the processing of your withdrawals. Unfortunately in some cases, the verification checks that we are obliged to carry out on withdrawal requests do take a bit longer than anticipated due to high level of player contacts. We apologize for any inconvenience this may have caused.

After checking your account, we can confirm that your withdrawal has been set to be released by the end of today, therefore you should receive the funds in the following 3 to 5 working days.

Should you have any questions or concerns, please do not hesitate to contact us. Our Live Chat is available 24/7 and our agents would be more than happy to assist in the best possible way!

Kind Regards,

Spinit Team

Latest Update.

I have had quick and frequent correspondence with the spinit complaints department over the last couple of days and they have been helpful and fair with me. My withdrawal has now been processed and i am happy to close this complaint.

Thank you

Stefan.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.