Spinit Casino - Waiting since the 2nd of December for my refund

Hi TRUDI2021,

We are sorry to hear that you are having difficulties with our casino.

Kindly note that payment has been denied from PayPal's system. We ask you kindly to contact PayPal to confirm if your Account with them is activated, so we can re-send the payment accordingly.

Regards,
Spinit Casino Team

I have already told you and you sent the evidence that my paypal email is not the same email address what I used to sign into your casino. Send my money to the right email address!

Hi TRUDI2021,

Kindly note that we understand that your casino account and PayPal account are registered with different e-mail addresses. Kindly note that the payment was denied from PayPal's system and thus we kindly ask you to contact PayPal to confirm if your PayPal account is active with them so we can re-send the payment accordingly.

Should you have any queries do not hesitate to contact us, we are more than happy to help.

Regards,
Spinit Casino Team

One of you team have told me that it doesn’t matter that my PayPal email is different to the email what I used to sign into your casino. I have sent you all the relevant documents regarding PayPal so pay the money to the correct PayPal address please!

Hi Trudi,

We acknowledge that your PayPal e-mail and your e-mail which was used to register your casino account are different.

We are asking you to kindly confirm with PayPal that, your PayPal account is indeed active. We are requesting this as when we sent the payment it was denied from PayPal's system.

If your PayPal account is active after confirmation from PayPal's system kindly inform us so we can send re-send the payment accordingly. If PayPal confirm you that your account is not active we require a new E-wallet in order to process your Payment accordingly.

Should you require any assistance do not hesitate to contact us, we are more than happy to help you.

Regards,
SpinIt Casino Team

There’s your confirmation. My account is active now please send my money

Can you prove to me that you are sending it to the correct end address?

PayPal are saying they haven’t refused any payment,

I asked PayPal again if my account was fully active just to double check, you can see from the screenshots what their reply was. If you can send me some proof that your sending it to the correct email address and that PayPal are rejecting you sending me my refund.I will contact PayPal again and show them your proof…
Kind regards

Hi TRUDI2021,

Kindly note that we have processed your payment today the 24th of February 2022. Kindly note that it can take up to 5 days in order for the Balance to reflect into your account accordingly.

Should you have any other queries do not hesitate to contact us, we are more than happy to help.

Regards,
Spinit Casino Team