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Spinit Casino - Waiting a month for 2 withdrawals at my wits end

GELÖST
Beschwerde-Info
Unseriöses Casino Spinit Spielothek
Grund Verzögerte Auszahlung
Betrag € 4030
Veröffentlicht am 30. November 2021

I am at my wits end with Spinit. I have waited a month for my situation to be resolved and yet here I am, still waiting. I made 2 withdrawals worth a combined €4,030 on the 3rd November. I was asked the same day to provide certain information, which I provided immediately. A few days later I was asked to provide bank statements which I also provided instantly and had this confirmed through live chat.

Three weeks on and no one has contacted me with an update on my withdrawals and when I contact them to seek some info they thank me for my patience and brush me off with a script on how I must wait and they will be in contact. I have waited a month! They are very clearly breaching their own terms and conditions in relation to this wait time but no matter how many times I contact them for answers or a resolution I either the same script each time or worse, they just ignore me. I don't know what to do anymore, I have sent countless emails, made several complaints and talked to many different Spinit agents and still no none has been able to help me.

Please help me ASKGAMBLERS. I feel like you are my only hope.

Veröffentlicht am 30. November 2021

Hi SAMM85191,

Kindly note that your Withdrawals have been processed on the 29th and 30th of November accordingly, kindly wait 3-5 working days in order for this balance to reflect onto your account.

Regards,
Spinit Casino Team

AskGamblers
Veröffentlicht am 4. Dezember 2021

Dear @SamM85191,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinit Spielothek Beschwerden

  • 50 von 58 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 5 Tagen Durchschn. Lebensdauer
  • 2,181 USD Durchschn. Betrag

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