On the 27th May 2020 I made two withdrawals to Paypal (a method I had used on the site for over a year) for £52 and £229.
The £52 was processed successfully however for some reason I was then asked to submit verification documents for the £229 withdrawal.
As I used Paypal for all recent deposits I sent the required screenshot and all was accepted including ID and address document.
Then for some unknown reason the verification team have requested that I send in a photo of an old card that was last used on the account 21 March 2019, one year ago!
I explained that this was an old card that I no longer use and just kept receiving an automated reply saying I was missing a document.
I then found old images of the card from a previous verification that I sent through but this was rejected as it only showed the first 4 digits and not the first 6, even though it clearly shows the same account number and sort code of my current card!
I went onto live chat to explain the situation and was told that I can go to the bank and get a document showing the card number and my name. So off I went to the bank and got an officially stamped document showing the card number along with my name, account number and sort code. Needless to say this was also rejected for some unknown reason. Growing ever more frustrated I went back on to chat and this time was told that a statement from the time the card was used showing my name and account details would be enough. I downloaded the relevant statement from a year ago and sent the whole thing showing numerous deposits the the card to Genesis Global. Now I have just received another email to say that this has now been rejected!
I honestly do not known what to do as I have supplied every single document they require and they are being extremely difficult in the hope I will give up and they keep the money.
I have go so fed up with the whole situation that I have self excluded the account and have £229 sat in the that Spint are refusing to send.
Attached are all relevant docs including the rejected card, bank document and statement and also a screenshot from the live chat showing that they said a bank statement would be enough.
Many Thanks
