Spinit Casino - Taking too long to verify my account and giving excuses - Beschwerde gelöst

I submitted all docs/pics on the 24th November 2020 as requested by Spinit for verification. I have actually had my account blocked and been fobbed off in exactly the same way since early May when I opened the account and submitted what was asked for at that time too. They classed me as a top priority on the 24th November and I have been pestering them about this but to no avail they just continually palm me off. Live chat is from May, emails from last month and this month. They just simply fob me off in every interaction. I have £462 in my account with them.

AskGamblers

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

Dear all,

This complaint has been reopened as per Spinit Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Spinit Spielothek

Hi SKITSANEWDAY,

Thank you for contacting us, and apologies for the delay in getting back to you.

After reviewing your account we can confirm that your pending withdrawal has been released on the 7/01/2021. You should be receiving the funds within 24-48 hours.

Should you have any questions, please do not hesitate to contact us.

Kind Regards,

Spinit Team

AskGamblers

Dear @skitsanewday,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.