I made an account on the website SpinIt on 15.11.2022. I lost the first deposit bonus but won the second one. After clearing the bonus wagering requirement of the second deposit bonus, I made a withdrawal attempt of 1750 euros. This withdrawal attempt was declined because I used the wrong withdrawal method. However, the money was not refunded back into my account. I did this on 15.11.2022 and their rules tell me that it should take a maximum of 48 hours to take care of these kinds of processes. I have been in contact with SpinIt Customer service multiple times via chat and they said every time they will do something about it / another department will transfer the money back into my casino account.
Today I contacted AskGamblers and they recommended I will make a ticket of this issue if they do not want to pay my winnings. After this, I connected to SpinIt and told them that I will make a ticket to AskGamblers if this issue is not resolved soon. After contacting SpinIt I was not able to log in to my SpinIt account, so most likely I was banned from their website.
So in conclusion I am not able to log into my account and SpinIt customer service is not doing anything to help me. So this is my final attempt to get my money of 1750 euros back.
Beschwerde-Info
Dear ALEX1999222,
We are sorry to hear of the experience you have had with our Casino.
Your account has been reviewed and I can confirm that the funds have been returned to your Casino Account.
We kindly ask you to log out and log back into your account and submit a new withdrawal request.
Once this has been submitted we will process your withdrawal immediately.
Should you have any further queries in the meantime please let us know.
Kind Regards,
Spinit Team
After the complaint, the website paid my winnings into my bank account. In addition, I want to thank the AskGamblers because without them It would be much harder to get my winnings. The case is solved now thanks to both parties,
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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