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Spinit Casino - No response, Delaying Payout, Not verifying

GELÖST
Beschwerde-Info
Unseriöses Casino Spinit Spielothek
Grund Verzögerte Auszahlung
Betrag £ 300
Veröffentlicht am 4. Januar 2021

Possibly the worst casino service experienced. Signed up, am verified on sister sites. Won £300 went to withdraw, no docs asked for. Over a week goes by no email re withdrawal. Asked for docs. Provided ridiculous documents asking for a selfie and a note with each one, almost making it so they can delay payment or refuse docs. Sent 13 emails to date, get a reply saying been escalated to higher department but never any other reply. Been over 3 weeks now still not reply or withdrawal. These jokers should again lose the UK license as they are not fit to operate as a casino. Absolutely disgusting behaviour especially around Christmas and new year. Account got blocked, live chat is not available as it’s a bot that directs you to a support email.

Veröffentlicht am 5. Januar 2021

Hi LEVI1025,

Thank you for getting in contact with us, and we are sorry to hear that you have experienced issues with your withdrawal request.

We have been in contact with the relevant department, and can confirm that your withdrawal has been paid out yesterday, on the 4/01/2021. Apologies for the inconvenience this delay might have caused, but in certain cases the checks needed to be carried out on all requests do take a bit longer than anticipated.

Since this is a credit card withdrawal, please note that it can take from 1 to 3 working days for the funds to arrive to your account.

Should you have any questions, please do not hesitate to contact us.

Kind Regards,

Spinit Team

AskGamblers
Veröffentlicht am 5. Januar 2021

Dear @Levi1025,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Veröffentlicht am 6. Januar 2021

Funds have now been paid

Thanks to AG for the service.

If not for this I doubt if the money would ever have been paid and i haste to add its one of the worst casino services I have ever came across.

AskGamblers
Veröffentlicht am 7. Januar 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Spinit Spielothek Beschwerden

  • 50 von 58 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 5 Tagen Durchschn. Lebensdauer
  • 2,181 USD Durchschn. Betrag

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