Spinit Casino - Document review has exceeded T&C timeframe

Hi BEE97,

Thank you for your review, and we are sorry to hear that you encountered issues with your withdrawal requests.

Understanding your frustration, please note that as a regulated casino we are obliged to carry out all the necessary verification checks on our players, and unfortunately these can sometimes take a bit longer than anticipated due to high level of player contacts. Apologies for any inconvenience this may have caused.

After reviewing your account we can confirm that your withdrawals have been released from our end on 20/05/2021. Since these are credit card withdrawals, please allow 1-3 working days for the funds to arrive to your account.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist!

Kind Regards,

Spinit Team

Dear @bee97,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.