Spinit Casino - Delayed £530 payment

Dear all,

This complaint has been reopened as per Spinit Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi ASHLEYH30,

Thank you for your review, and we are sorry to hear about the issues you encountered with your withdrawal request.

Understanding your frustration, please let us point out that as a regulated casino, we are obliged to carry out all the necessary verification checks on our players. These checks can unfortunately sometimes take longer than anticipated, especially in times of high level of player contacts.

We have reviewed your account and can confirm that your withdrawal of GBP 530 was released from our end on 13/05/2021. The funds should arrive to your account within 1-2 working days. Apologies for any inconvenience caused.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist!

Kind Regards,

Spinit Team

Dear @Ashleyh30,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.