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Spinit Casino - cannot make a withdrawal

GELÖST
Beschwerde-Info
Unseriöses Casino Spinit Spielothek
Grund Verzögerte Auszahlung
Betrag $ 80
felipe39 Brasilien
Veröffentlicht am 6. März 2021

Hello

The casino does not allow me to access the cashier to request my withdrawal. They say that the deposit made with Neteller was lower than the minimum deposit required to release the cashier for withdrawal however they are wrong.

They want me to make a new deposit more after the support received in disagreement with own rules I lost confidence.

As per the casino terms (https­://­www.sp­ini­t.c­om/­en/­ter­msa­ndc­ond­iti­ons­/ge­ner­alb­onus) the minimum deposit with neteller is $10 as the images I sent below.

According to the rules of the casino I have the right to withdraw and they deprive myself of it is to break the rules.. so I came to ask for help from the AskGamblers team to help me with this problem..

Thank you

AskGamblers
Veröffentlicht am 6. März 2021

Dear @felipe39,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

felipe39 Brasilien
Veröffentlicht am 7. März 2021

Hello

I will explain in detail

1: I have $80 to withdrawal that I won in some free spins offered by the casino..

2: to withdraw this amount I would have to make a minimum verification deposit in the amount of $ 10 before to request withdrawal..

3: I made a $12 deposit at the casino successfully

4: after the confirmed deposit I tried to access the cashier to request the withdrawal however the cashier remains locked for withdrawal as if I had never made the deposit

5: after a week and many emails sent i received a message saying that because of technical problems i would have to make the deposit again to request withdrawal..however the big problem is that they also had a technical problem with my deposit that took a week to be credited in my account, so I'm afraid to deposit again..

6:I would like to say that I have followed all the rules of the casino and I want to withdraw the amount that I am entitled

7: spinit casino fail to comply with the terms and rules Own with this attitude

8: I want casino spinit to release the cashier so I can make my withdrawal peacefully because it is not my fault if casino had technical problems

I apologize for the errors in English as my native language is Portuguese and I hope you have understood the text

thanks

Veröffentlicht am 9. März 2021

Hello FELIPE39,

thank you for contacting us today.

Please note that we reviewed your account and we confirm that you withdrawal will be paid out today.

If you will still have any issues, please let us know and we will be more than happy to assist you further.

Regards,

Spinit Team

felipe39 Brasilien
Veröffentlicht am 10. März 2021

Hello

The problem was resolved and my payment was processed.

Thanks

AskGamblers
Veröffentlicht am 10. März 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Spinit Spielothek Beschwerden

  • 50 von 58 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 5 Tagen Durchschn. Lebensdauer
  • 2,181 USD Durchschn. Betrag

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