Beschwerde #7 Spinarium Casino

Check how they payout before playing at this casino

Von Shelley M.

vor 1 Jahr

I used Etransfer to deposit to this casino. It was accepted no problem.

Verification took 5 days...but after 5 days it went through. Then I went to do a withdrawal. I assumed, like other online casinos, I would be able to withdraw using Etransfer as well. No. The only options they gave me were "Credit cards, Ewallet or Crypto" They do not have Etransfer as a withdrawal option.

So, I put in a credit card to withdraw, Was not accepted. I did this using "5" different credit cards. None would work. When talking to instant chat, they told me to keep trying different cards or to try again later.

This has been going on for 3 days. So unless you use Ewallet or Crypto....I would stay away from this casino.

I don't have any type of e-wallet account, but I suppose I will have to open something now if there is any hope of getting my winnings.

Unseriöses Casino Spinarium Casino

Grund Verzögerte Auszahlung

Betrag $5000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Shelley123

• 5 Bewertungen

vor 1 Jahr

Hi there. Okay, so after LOTS of going back and fourth and trying my hardest to figure out "Crypto currency" I basically hired somebody to help me out with it so I could open up a bitcoin account. I have now done that and YES....SPINARIUM DID PAY MY WINNINGS OUT TO MY NEW CRYPTO WALLET. So I thank you very much for that. Now, though, what a hassle trying to figure out how I get the money from this bit coin account to my bank account. UGH I went to four machines already and after calling their 800 number on the machine, they informed me that only certain machines work with transferring money and there is no machine in my area that does. UGH what a pain! So now I'm just in the process of still trying to figure out how to get the funds. Not an easy task for sure. From now on, if playing at any new casino, I will ALWAYS actually talk to a live person to verify how they do their withdrawals because I certainly don't want to go through this again.

Spinarium Casino

• Representative

vor 1 Jahr

Dear Shelley,

A refund is a reversal of the payment. We do not create a new one in such a case, we just reverse the funds we get on the same payment. In your case, it will be made with the Etransfer. It differs from withdrawal, as in such a case we will have to make a new payment.
If a refund is not an option, as well as the cryptocurrency options, let's proceed with the full verification and manual withdrawal with the payment provider manager. Please contact Ted on the email, he will instruct you with all the details.
I am more than sure it will take a while, so I ask you to close the complaint, so we don't have to post messages here every day until we wait for the withdrawal. You can always create a new one or ask the manager to reopen this one, in case something goes wrong. Thank you in advance.

Shelley123

• 5 Bewertungen

vor 1 Jahr

Hi there. While I appreciate you saying you can refund my deposits....No, I don't think I would like that, because I gambled, and I won....so umm...I would prefer the money I won, thanks though. My next question would be....You're telling me you can refund me the money I spent, but you are finding it hard to pay me the money I won? I don't really understand. I'm curious how you would go about refunding me the money? And if you think you can do that....why can't I just get paid what I won?
I gamble at dozens and dozens of casinos and I have done withdrawals using the credit cards I've shared with you with no problems.....but I do admit, most of the time I have done withdrawals using Etransfer. Anyway, again, thank you for be willing to refund the money I spent, but I would still like to have the money I've won.

Spinarium Casino Beschwerde-Statistik

Gelöst 3 / 6

Durchschn. Betrag $5,722

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

Spinarium Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Problems with the withdrawing already third time again

I have a problem with the payout again... It is also something abnormal happens in the meantime: I have a high level, at the moment 32, two weeks ago the score of my level was 29 and then my payout amount per day was around 10,000 €, I won a high amount three days ago 8,000 € and suddenly my payout amount is still 1,000 € while my level is now 32. I have no email at all from the casino stating that the conditions have changed. In the meantime they have paid a payment of 850 € and a payout of 100 €, because I can only pay out 1000 € per day at the moment. The second day I requested 877 € but the payment is stuck. The third day exactly the same 877 € was requested and 119 € was requested. I have sent the manager several emails to withdraw the amounts but she comes up with different reasons not to withdraw the money. I also asked her in the first email why my withdrawal amount has become 10 times smaller, but she just doesn't answer. Meanwhile my balance is more than 12000€. I need help, otherwise they will continue to delay the payment. It is against the rules of the casino, the withdrawal should be done in 24 hours. It has been two days and I haven't gotten a decent answer. Please help me to withdraw the full amount. Kind regards.

< full name removed >

Abgelehnt

€12,000

Cash withdrawal of 2200 euros

It has now been over two days since I requested a withdrawal, and despite multiple follow-ups, I am still waiting for my funds. What’s more troubling is that the casino keeps changing the reasons for the delay, none of which hold up under scrutiny.

To clarify:

My account is fully verified, and there are no restrictions in place.

I have successfully received previous withdrawals into my bank account from this same casino.

I was told that my bank is blocking the payment, but after contacting the bank directly, I can confirm that no such block or issue exists on their end.

This is now the third time I’ve had to deal with unexplained withdrawal problems from this casino. Their actions appear to violate their own terms and conditions.

Thank you for your time and support in helping resolve this issue not only for me, but for others facing the same unjust treatment.

Gelöst

€500

Verification Delayed 18 day complete still pending

Dear Ask gambler team,

I have submitted my all kyc documents at 11 May but still there are no update regarding kyc verification, and I have 57K balance when I ask then for withdrawal my fund they ask me that they need approx 60 Day for game verification, I can't understand what can I do now, I think they are never slove my problem.

So dear team please help me 🙏😭

Help me for withdrawal my money.

Ungelöst

₹57,000

Account placed on 28 days hold after successful document submission

I am a registered player at Spinarium Casino. I recently submitted all the required documents for account verification, and as per the standard process, I expected my account to be verified within a reasonable timeframe.

However, after submitting my documents, my account was unexpectedly placed on hold for 28 days without any detailed explanation or communication from the support team. I have reached out to customer support, but I have not received a satisfactory response or clarification regarding the reason for such a long hold, despite fulfilling all verification requirements.

I have not violated any terms or conditions of the platform, and I believe this delay in resolving my account status is unfair and unprofessional. I am requesting AskGamblers to assist me in resolving this issue with the casino and help lift the hold on my account as soon as possible.

Ungelöst

Unjustified Withdrawal Delays Misleading Advertising

I am filing this complaint against Spinarium Casino due to serious violations regarding withdrawal processing and misleading advertising.

1. The casino deliberately delays withdrawals without providing any valid reason, even when all verification requirements have been met.
2. They falsely advertise large same-day withdrawals, but in reality, these are never processed as promised.
3. Lack of communication – customer support ignores requests or provides generic responses without resolving the issue.
4. These practices encourage players to continue gambling with their winnings instead of receiving their funds, leading to financial harm and potential gambling addiction.

In my case, I won €25,000, and instead of receiving the full amount as expected, the casino imposed an arbitrary restriction, allowing me to withdraw only €1,000 per day. This forces me to wait 25 days to access my own funds, which was never clearly stated beforehand.

Furthermore, this practice violates the casino's commitments and fair play principles. It forces players to log in daily to check whether their withdrawal has been processed or arbitrarily canceled, increasing the likelihood that they will be tempted to gamble and lose their winnings—exactly what happened in my case.

The casino intentionally creates obstacles: you can request multiple €1,000 withdrawals (e.g., 10 requests), wait an entire day, only to have most of them canceled without explanation. You never know if or when your withdrawals will be processed. Additionally, when payouts are finally approved, they are reduced to €920–950 instead of the full amount.

These actions appear to be deliberate and designed to exploit players rather than honor their rightful winnings. I request an immediate resolution and full withdrawal of my winnings as initially promised. I am prepared to provide all necessary evidence to support my claim.

Thank you for your assistance.

Ungelöst

€25,000

Withdrawal request not honored

I am writing to raise a complaint regarding unfair practices by the casino in handling my withdrawal request.

On January 7th, I reached a balance of 985.80 USDT, requested a withdrawal, and self-excluded myself for one year on the same day. Shortly after, I received an email from support requesting documentation for KYC purposes. I promptly submitted the required documents within minutes.

I was informed by customer support that the withdrawal could be canceled within a 24-hour timeframe if the kyc is still not completed. My KYC verification was successfully completed early the following day, well within this period. However, I noticed later that my withdrawal request had been canceled.

To my frustration, I was informed that I can no longer request a withdrawal due to my self-exclusion status, and I am now being told I must wait a full year to withdraw my funds. This decision is unreasonable and illogical.

It is clear that management can manually process the payment without undue delay, avoiding unnecessary complications.

And for your information i previously made a withdrawal on the 13th of december without even getting my account verified.

I kindly request your intervention to ensure the management team processes my withdrawal manually. This would reflect fair practice and avoid an extended, unjustified delay in receiving my funds.

I appreciate your attention to this matter and look forward to your prompt resolution.

Gelöst

$986