Spela Casino - Withdrawal not been processed - Beschwerde gelöst

I requested a withdrawal on 20th July which stated you do not need to submit any document unless Spela state which they did not. I had also closed my account after not hearing anything for a couple of days. I emailed them and was advised someone would contact me a standard email at the bottom stated to send documents, so I did send proof of address and driving licence. I have tried contacting them via telephone nobody is available I tried chat however it is not a live chat so pointless.

Spela Casino

Hi FIFITRICKY,

We have reviewed your account and we can see that your withdrawal has been approved on the 26/07/2021. Kindly allow between 3-5 working days for the funds to reach you account.

If you will still have any issues with the withdrawal or you require any further information, please do not hesitate to contact us back.

Thank you.

Regards,

Spela Team

AskGamblers

Dear @fifitricky,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spela Casino - Withdrawal not been processed

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