Spela Casino - Unreasonably delaying payments totaling €22,000

Hello CEMRE.K,

thank you for your patience, please note that we reviewed your case, we can see that your withdrawals have been already set to be released in different days in the next weeks.

We can also see that 2 of your withdrawals have been already approved and released today.

Please note that as per our Terms and Conditions accepted by yourself, the withdrawals will be released on different days, please refer to clause 9.1.3. of our T&C: For your protection, you may withdraw the maximum amount of €22,000 per month and no more than €5500 per week, with the exception of progressive jackpot wins where no limitation will apply.

Please feel free to contact us for any further information or queries, we will be more than happy to assist you further.

Regards,
Spela Team

Hello i got my first 4000€ cashout but as you said in your terms its 5500€ per week so i asked the live support for it and i got no real answer for it it would be nice too get 5500€ weekly!

Dear Spela Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

No there is sadly no real answer they only pay me 4000€ and 2000€ of it monday and the rest whenever they want i really dont know what is going on that site i just laugh my ass off really

Hello CEMRE.K,

thank you for your patience.

Please note that, as already advised, your withdrawals will be processed following our Terms and Conditions, kindly refer to clause 9.1.3. of our T&C: For your protection, you may withdraw the maximum amount of €22,000 per month and no more than €5500 per week, with the exception of progressive jackpot wins where no limitation will apply.

kindly be informed that your withdrawals will be processed in the following way:
€2300 per day
€5500 per week
€22,000 per month

We hope this clarifies everything, but please do not hesitate to contact us for any further information.

Regards,
Spela Team

Dear Askgamblers & Spela Casino.
First of all i changed my whitedraws too 2300€, 2300€ + 900€. So you can cash me out the Weekly 5.500€.
Second i had an interesting call all of a sudden from the VIP support after 3 weeks.
She asked me about responsible gaming question if iam aware of my playing situation. I answered her the questions and she sended me an Email with the same questions again which i answered the same as we talked on the Phone and suddenly on this email there a writing that my account is closed. Then i went too the Live chat too ask her about that situation and suddenly she told me that she recorded the phonecall without my permission she didnt even asked me if she can record it or not and that schocked because in the EU to record a Phone call you need either permisson as the law §201 abs. 1 penal code says it is illegal and can be prosecuted which allows too send it too a Lawyer. I talked with her about this on the Chat ( its attached) and how can i know that my Phone Call will be deleted ? So i gave the Casino a chance too whitedraw all my winning at one Cashout of 14.000€ (whats left) so i dont take it any further.

Dear Spela Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear CEMRE.K,

thank you getting back to us.

Please note that as previously informed, the withdrawal limits are part of our Terms and Conditions accepted by yourself upon registration.

Payments will be processed as already advised and as per our Terms and Conditions applied.

€2300 per day
€5500 per week
€22,000 per month

We hope this clarifies everything, but please do not hesitate to contact us for any further information.

Regards,
Spela Team

Dear @Cemre.k,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.