Spela Casino - Still waiting on withdrawal after 6 weeks

Dear @22ronca22,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The pending withdrawal is 2 payments one for 103..and 105..

Dear all,

This complaint has been reopened as per Spela Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear 22RONCA22,

We have looked into your account and can confirm on the 21/06/2021 and on the 30/06/2021, emails were sent to you informing you which documents are still required on your account. Up until today, we still haven't received these documents from you.

Please note that once these documents are received and approved, your withdrawals can be released.

Should you have any further queries, please do not hesitate to contact us.

Regards,
Spela Team

Dear @22ronca22,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Spela Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.