Spela Casino - Still awaiting a refund

Hi MDJ1BLUE

We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.

Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.

Regards,
Spela Casino Team

How long does it take ?? My failed deposit was on Feb 10th ... its now march 26th ...I've sent in the bank statements you've asked for and had to explain to you twice that it was a deposit made via trustly and not by debit card ... ime looking for my refund ASAP

Hi MDJ1BLUE,

Understanding your frustration, we are still awaiting an update from the team handling your case. The moment an update is provided we will contact you immediately.

Regards,
Spela Casino Team

Ime still waiting for my refund ...any idea how much longer I have ho wait ??

Hi MDJ1BLUE,

Unfortunately we have not received an update from the team handling your case. We have re-escalated your case and are treating it as priority. The moment an update is provided we will advise you immediately.

Regards,
Spela Casino Team

OK..thanks for reply ...but I guess you know how this works when I send in a complaint ...I would have loved to deal with you just on your own site but your people from what ever department they are from gave me a totally ridiculous and wrong reply .....perhaps I could offer some advice as to how to get this cleared up quickly ...tell your team to hurry up ...I will be keeping this complaint open until it is resolved.

Thanks again ..and again

< full name removed >

Hi MDJ1BLUE,

Kindly note we sent you an e-mail in regards to your case. At your convenience kindly reply with any information that would help us accordingly.

Regards,
Spela Casino Team

So only now ...nearly 2 months later are you asking me for more information...how do you people manage to keep a casino running ?? This is by far the worst casino I have ever joined ...and I have joined so bad ones in the past ..

Hi MDJ1BLUE,

Kindly note we sent you an e-mail earlier today regarding your case. At your convenience kindly forward the information that was requested so we can continue working on your case accordingly.

We would like to thank you for your continued patience regarding your case, should you have any questions do not hesitate to contact us.

Regards,
Spela Casino Team

So you know want me to do your job for you and contact the casino directly then provide you with proof that I have contacted them.
1. It quite clearly states on the trustly website that failed deposits contact the operator ...this is you, your casino ..you use trustly as a payment option on your site so it is your job to contact them and find out where my money has gone, if you can't be bothered to do this for your customers then you should stop using trustly on your awful casino.
2. I have provided you with bank statements for nearly 2 months which show my money being paid via trustly and not being returned and I have also sent you in the transaction numbers on the transfer znd given you the date and exact time it was made.
It's now your responsibility to DO YOUR JOB and get my money returned to me as I have been waiting over 2 months now.
I will not be sending you any more information or dealing with you by email from you privately I will only deal with you on this site in public so everyone can see how incompetent you are.
DO YOUR JOB