Spela Casino - Not paying out, nor answering to contacting

Dear @PBOOTBOOT,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear all,

This complaint has been reopened as per Spela Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi PBOOTBOOT,

Thank you for contacting us, and we are sorry to hear that you experienced issues with your withdrawal request.

Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary checks on our players, and unfortunately these checks can sometimes take a bit longer than anticipated, especially in times of high level of player contacts.

We have been in contact with our payments team and can confirm that your withdrawal was paid out on the 8/06/2021. Credit card withdrawals take from 1-3 working days to be processed by your bank, so by now you should have received the funds.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind Regards,

Spela Team

Dear @PBOOTBOOT,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.