So on the 28/29 of July 2022, I requested a $2000 withdrawal from Spela. I won this from a cash back bonus which I wagered correctly. I have a record as proof.
I only withdrew $2000 as that is the max you can withdraw from a cashback bonus.
After waiting 2 days I contacted the chat to see where the funds are, I was told to wait and that I will get an email once it has been reviewed. I waited another day and checked my pending withdrawal status had disappeared so I contacted the chat. I was then told that there was an error on their end and it was sent but something happened so it never arrived and I should make another withdrawal and that the funds will go back into my account. I made another withdrawal as I had more funds from the win I had with the cashback bonus so that was fine.
After making the withdrawal like they asked I also told them that I had requested another withdrawal as their request was to let them know so they could escalate it to be processed faster. 2-3 days have gone by since then. 5 days all up since my first initial withdrawal and I have noticed now that my second withdrawal isn’t in the pending section and shows that it has also been declined in my withdrawal transactions and this has also not been resolved and put back into my account with the initial $2000 withdrawal. So overall no withdrawal has been processed (even though I can only withdraw $2000 due to the cap) and no funds have gone back into my account.
I have contacted the chat and emailed for help every day since my first withdrawal as I had a feeling something was off and after my second withdrawal and it happening again with no answers. No emails like they have said and no information regarding any reviews I have come here to find help. I have been told by 2 VIP managers that it’s been escalated and will be processed fast due to the first issue. I have also been told by 3 different chat support that they have also escalated it and have contacted the financial team and I have been told the same thing each time which is to wait and that it’s behind the review. This is worrying as I’m unsure how they can review a withdrawal request that isn’t even pending and has been straight declined for no apparent reason and I am getting no answers or help.
Please help me