Spela Casino - My account verified with a missing withdrawal and no response from the casino

Dear ANISSAHAHA21,

Please note that your withdrawal has failed due to a technical error, therefore your funds have been returned to your account balance for you to reinstate another withdrawal. Once your withdrawal is made we will review it as soon as possible.

Kindly inform us once you have requested this withdrawal.

Regards,
Spela Team

Dear @Anissahaha21,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi,

If your team had replied to my emails or at-least informed me about an "technical error", I could have avoided writing a complaint.

I requested my withdrawal days ago, and I am still waiting for my money to come in.

Thank you

Dear ANISSAHAHA21,

We are glad to inform you that your withdrawal has been paid out today 09.09.2021 at 09:14 am GMT time.

If you have any other questions please feel free to get back to us.

Regards,
Spela Team

Thank you for finally paying me Spela !

Askgamblers thanks for your help !

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.