I deposited 2800 inr in Spela casino on 1 nov 2021 but still my deposit not updated. I already sent them to my deposit proof them but they not update my fund till now when I chat their customer support they not given answer properly. Pls take strict action against this type of casino they are not serious about their customer money. Pls find my attached proof and kindly update my deposit .
Hi POMS123,
We are sorry to hear that you are experiencing deposit issues with us. Kindly note that we are looking into the issue, and will provide you with an update accordingly.
Regards,
Spela Casino Team
I got 2800 inr in my bank account on 1 dec 2021 pls check is it spela refund amount.
Hi POMS123,
Your Deposit has been returned to your bank account by our payment provider automatically. Should you have any other queries do not hesitate to contact us,
Regards,
Spela Casino Team
AskGamblers
Dear @poms123,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
AskGamblers
Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.
Kindly note that after conducting a careful review of your case, the AskGamblers Complaint Team concluded that, unfortunately, your complaint is not complying with AGCCS Guidelines, section Unjustified accusations towards operators and is, therefore, rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.
Your allegations and/or demands against the affected casino operator seem not to be justified and/or supported enough with relevant evidence that proves the validity of your statements and claims and your case is, therefore, being rejected. Providing all relevant facts, details, and evidence concerning your complaint is essential for our team to be able to conduct adequate reviewing and offer a fair and justified solution for your dispute.
Please be informed that since you failed to address our request for further info, all future claims this issue related would be rejected and you are welcome to seek further assistance from the relevant regulatory body directly.
To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.
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