Spela Casino - Delayed verification and withdrawal

Hello PLAV79,

Thank you for your patience.

Please note that we checked your account and we can see that, after a deep check by our relevant department your winnings have been confiscated due to 3rd party payment method used.

As specified by our Terms and Conditions, this is not allowed in our Casino, please refer to the following clauses in our Bonus T&C:

https:­//S­pel­a.c­om/­en/­ter­msa­ndc­ond­itions specifically clauses number 8.5, 12.1.1 & 14.

We can also see that you have been informed via email on the 10/11/2020 and that a refund of your deposits has been performed back to the same payment method used.

Please do not hesitate to contact us if you need any further information or assistance.

We will be more than happy to assist you.

Regards,
Spela Team

Dear @Plav79,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.