Spela Casino - Attempted to withdraw £1505

Hi BEAKY6900,

Thank you for your review.

We are sorry to hear that you have experienced delays with your verification and withdrawal requests. After reviewing your account, we can confirm that your verification has been completed, however our payments team have sent you and e-mail today with an update on your withdrawal. Please review this e-mail and let us know if you have any questions.

Also, please note that as a regulated gaming company and due to anti-money laundering regulations in place, players need to request their withdrawals to the same deposit method that they use on their casino account. Once requested, this would be reviewed by the payments team and will keep you updated accordingly.

If you have any questions, or if anything is unclear, please do not hesitate to contact us. Our Live Chat is available 24/7 and our agents would be more than happy to assist!

Kind Regards,

Spela Team

Good afternoon and Thankyou, I have checked and I have now received the email and now attempted to withdraw via Skrill, according to your website this is instant withdrawal, so having waited 2 weeks for an update can I expect these funds to be available via Skrill without having to wait any more additional time?

Dear Spela Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi BEAKY6900,

Thank you for your reply.

We have reviewed your account and can confirm that your withdrawal request was processed on the 19th of December. Therefore, you should receive the funds to your Skrill account by latest end of this week. Apologies for any inconvenience this delay might have caused.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist!

Kind Regards,

Spela Team

Dear @Beaky6900,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.