I am seeking assistance with a delayed payment from Spela Casino.
I joined the site 3rd November 2020, (9 months ago), became fully verified on the 19th November - (Please see attached picture confirming this.) PIC 1
Subsequently I had a win and made my withdrawal of £6,546.50 on the 26th November 2020. (Please see attached picture confirming this) PIC 2
I then chased the withdrawal on the 7th December, 8th January, 14th January, and resent all documents AGAIN including proof of payment on the 18th January.
Over 5 emails were sent before I finally received a response on the 9th January from support (Please see attached picture - stating the account was under a security check). PIC 3
I then received another email on 17th April suggesting the stipulated time given for verification had passed and they would escalate (Please see picture attached) - No response about this since. PIC 4
Next email July 7th suggesting there is no update on the account from Spela support.
Next email from them 15th July - suggesting they are still missing the bank card which has been uploaded a total of 5 times previously.
Last email received 22nd July - Proof of payment being verified still.
As you can tell this has been going on for far too long, I have been told 3 times my account is verified and they are still finding reasons not to pay.