Slottica Casino - Slottica delays 1200 euros payment

Hello dear All, thanks for your feedback

The player left a request for winnings, we paid, the money was stuck at the payment system. Unfortunately, very rarely, but it happens.
All that is required is to leave a new withdrawal request.
If the payment fails again, you will need to select another available payment method. Bank cards and Jeton wallet are now available.

Dear player, please stay in touch and we will quickly resolve your request.
Best regards,
Slottica Team

Hello slottica. I have received back my withdrawal 500€ from 04.05 and im trying to make a new one with the same method. Why didn't I received the older one from 13.04 700€ ? He's stuck as well.

Hello,
If we are talking about the same situation - please put the request again.
Sometimes a payment gets stuck between the sender and recipient. And choose please a payment method that is currently unavailable in your account.
Have you already applied again?
Best regards,
Slottica Team

Yes I have made a new request but i had two request for a withdraw. One from 13.04 and one from 04.05. it's not the same money so in total i had 2 requests stuck for a total of 1200€. You gave me back only this from 04.05 500€ and the other one (700€) is still pending.

Dear @Daniel0657,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello, i received one of two disputed withdrawal. The older one (from 13.04 700€) didn't arrived

Hello dear All
If the payment doesn't come to you and we sent it, please add an alternative wallet.
It happens that the payment doesn't go through to a specific wallet or gets stuck in the process of processing by the provider.

In this case, it is better to try adding a new payment method, it will be much faster
Best regards,
Slottica Team

Dear @Daniel0657,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.