Slotnite Casino - Problem with receiving my withdrawal

Hi SOSPORTY

Thank you for your review and we are sorry to hear about your experience.

Please note that we have directed this matter to Payments Team for further clarity, and will revert back to you just as soon as we have more information.

Your patience and understanding in this respect is much appreciated.

Regards

Dear Slotnite,

Thankyou for your reply but as you can appreciate I have heard that payments team is looking into this for a long time now. we are talking about weeks. I do not understand why it shall take so long time to fix this even though I have been told it is high priority.

I have been very patient but your casino has not kept me informed on my case at all and this is not good customer service. I feel I am not being shown any respect as a customer.

I must ask how much longer do you expect me to wait before I recieve my winnings? I have even said you can put it back into my slotnite account but this has not happened either.

Regards
sosporty

Dear Slotnite Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello SOSPORTY,

We appreciate your frustration at the situation and not that it is duly acknowledged and warranted.

For your reference, please note that although we attempted to pay withdrawal, there was an issue with the processing of the funds on the payment processors side, which resulted in unforeseen delays. We regret this issue was beyond our control.

We can further confirm that our Payments Team have been in constant contact with the payment provider in an attempt to find a viable resolve, but these attempts have proven futile so far.

We understand the urgency and our Payments Team are working hard to find an alternate solution, as described in the communication sent to you.

Again, we apologise sincerely for the delay here, and thank you for your patience and understanding while we attempt to resolve the matter.

Should you need any further information in this respect, we would ask you to contact our Payments Team directly, on accoun­ts@­slo­tni­te.com

Kind Regards

Dear Slotnite,
Thankyou for your message.
I appreciate that you are having problems with your payments but as I have said on many occasions why cant you just put the money back into my slotnite account or do you not know where the money is? I would very much like to know where my money is.

Best Regards
SoSporty

Hi Ask Gamblers,
Have you had any response or update from Slotnite?

Best Regards
Sosporty

Dear @sosporty,

Rest assured that the AskGamblers Complaint Team is reminding the Slotnite Casino team about the ongoing complaint, but until now no update as of yet been posted by the casino.

Thank you for understanding.

Hi AskGamblers,

Update on my complaint, Slotnite has now returned my money to my casino account as they were unable to fulfill the withdrawal.

Thank you for your help.

This case is now closed

Best Regards
SoSporty

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.