Slotnite Casino - Casino will not payout

Dear @nzsky,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Total amount owed is nzd $2305.80

Dear Slotnite Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello @nzsky,
And apologies for the slow response as we had some challenges getting logged in to this account

The issue was solved on June 26th and you should have received your withdrawal. If you have yet to receive it, please let us know.

The reason was a technical error due to a mismatch in account information that caused the bank clearing system to deny the transaction.
It is unfortunate that you did not receive information that explained this properly, but this has been provided to our Payment Operations team, who will look into how we can improve the procedure and communication to our players.

To make up for the inconvenience and to get the best possible feedback, we would love to continue this conversation, and if you could please opt in to receive marketing communication or send a message to our VIP team, we will reach out to you early next week

Kind regards,
Team Slotnite

Dear @nzsky,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I am still waiting for the funds to appear in my account

Payment received thank-you.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.