Dear AskGamblers,
I need your help - I have difficulty passing verification at Slothunter Casino.
I provided the casino with all the requested documents:
to confirm my identity - my driver's license, as well as a selfie with it;
to confirm my address of residence - an electricity bill from 02.11.2023, and an electricity bill from 03.09.2024.
The following documents were provided as documentary evidence of the availability of funds and their origin: a statement from my Skrill payment wallet for the period specified by the casino and documents from Rootz Ltd. confirming the winnings and their crediting to my e-wallet. (I used the funds from the winnings to make deposits at Slothunter casino). Moreover, the amount of winnings I received from Rootz Ltd. is more than 3 times higher than the amount of all deposits at Slothunter.
Having studied the documents provided, the casino can see the entire path of the funds - from receiving the winnings at the casino to the management company Rootz Ltd. before crediting to my payment wallet and further deposits in Slothunter Casino.
I also filled out a questionnaire on the casino website and answered all the questions asked, and sent a bank statement at the casino's request.
In addition, on October 11, I filed an official complaint with the casino, however, the verification process is still not complete.
I ask you to help me pass the verification and, as a result, receive the 1280 Euros that are on my balance.
