Hallo,
My name is Richard ******* and I am for the first time on ASKGAMBLERS. I made this post because I am not willing anymore to hear nice words instead of payment.
After I requested my first withdrawal on Ruby Fortune Casino, It was sent to me an e-mail in which they request from me notharized ID and notharized bank statement to verify my account.
On 6 aug I sent both scanned documents to supportde@thepalacegroup.com, since then they put me on stand by, to wait my document beeing approved by security department with no deadline.
I have no problem sending documents, even notharized, or answering the phone when a casino wants to check identity or simply to congratulate for winnings, but Ruby Fortune Casino delays the process in a conscious way . Waiting more than a month the documents beeing verified it's not a way to welcome players.
I hope this post will impel some action for the specific Ruby Fortune Casino department.
