Beschwerde #6 RomanCasino

Romancasino - Closing my account and confiscating the winnings

Von krzysztofgolabek

vor 1 Jahr

In December 2024 I registered at RomanCasino, deposited about 1000PLN. Since January 2, I have been trying to withdraw the 1435PLN that I won at this casino. For 14 days my withdrawals have been canceled 10 times and I have not received any money to this day. I contacted support, which explained technical problems, so I ordered withdrawals through various methods and each was cancelled within 24 hours. Today I tried to log in to my account at RomanCasino and the account was blocked for no reason with my winnings of 1435PLN. My account is 100% verified. The winnings come from my deposits. I haven't been able to withdraw any money since I opened my account a few weeks ago.

Unseriöses Casino RomanCasino

Grund Kontolöschung

Betrag zł1435

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

krzysztofgolabek

vor 1 Jahr

askgamblers thank you very much for your help I managed to get my money back from romancasino, it took about two months, I advise anyone not to open an account there. my account was blocked without any reason. they did not give any reason for closing the account and took all my money. if it were not for askgamblers help romancasino would not have paid me any winnings. closing the account without giving any reason is the worst thing you can do!

krzysztofgolabek

vor 1 Jahr

Askgamblers unfortunately I still haven't received the full amount of money from romancasino

AskGamblers

• Support Team

vor 1 Jahr

Dear @krzysztofgolabek,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

RomanCasino Beschwerde-Statistik

Gelöst 4 / 4

Durchschn. Betrag $3,250

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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