Trada Casino - Refusing to pay me my money

Hello AskGamblers,

This exact complaint was filed with our official ADR (Alternative Dispute Resolution) service.

An extensive report was provided to the official ADR when this complaint was originally raised and the case was found in favour of TradaCasino. As such, we consider the matter closed.

With AskGamblers permission, we can provide a link to the original complaint along with details of the outcome if necessary.

Thank you,

Rachel.

can someone answer me, how I can get any document and fact from trada casino, which prove their claim. They only haven't paid and they persistently claim that they had had evidence, had given extent report, but I have saw any document.

Hello Andriana,

At the beginning of your official complaint with the ADR (Alternative Dispute Resolution), they informed you of the following:

"I will state in advance that it's highly likely, based on the response you've received, that TradaCasino believe your account to be unnaturally associated with other accounts (i.e. they believe you're not the person named on the account or you're running multiple accounts under different name). If that is the case then the operator are right not to share supporting evidence as that potentially educates people engaged in illegal activity in how to avoid being detected in future. If this is the case we will review the evidence gathered by the operator and make a determination regarding whether or not we agree with their conclusions, but we will not publish or share this information."

At the end of the complaint, the ADR told you the following:

"We've received an extensive report from TradaCasino detailing the justifications for non-payment of this player's winnings. As we initially postulated, this relates to various factors associating this individual's account with other player accounts in a manner that is highly unlikely to be the consequence of coincidence alone. As such this complaint will be closed in favour of the operator and no further comment will be made regarding this case."

Based on the information above, and the fact that you already filed this complaint with the official & license approved ADR service, this matter is now closed.

Thank you,

Rachel.

Dear Trada Casino team,

Yes, you have permission to send us a relevant link and evidence, please send them directly to this email suppor­t@a­skg­amb­ler­s.com. Thank you in advance.

Please note that we are still reviewing this case and will revert with a decision soon,

Rachel.

I don't, speak English very well, and I don't know how site worse... exactly I don't know what you expected from me, give me directions thank you and sorry

AskGamblers Complaints Team has been provided with detailed information and set of evidence concerning this complaint on behalf the Trada Casino management. Based on that information we can confirm the fact that Trada Casino acted in full compliance with their Terms&Conditions when a violation of a particular term has been detected and namely :

"6.h. i. TradaCasino reserves the right to suspend your account pending investigation in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion or fraud during your use of the casino platform, website and/or systems. We also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities:

Collusion: The joint effort of two or more individuals to gain an unfair advantage over the software to achieve an unnatural increase of available bankroll through multiple bonus awards (similar to multi-accounting) to benefit/take advantage from game engine design. This is usually done at a casino in order to increase the total number of deposit bonuses awarded, thereby un-naturally maximising the probability of achieving a large winning slot pay-out;
"

While we are doing our utmost to help as many players in a trouble as possible, AskGamblers Complaints Team maintains zero tolerance towards players trying to commit any kind of fraudulent activities. Therefore this case is being rejected and no further correspondence and support will be provided.