Hello, Im having so much stress and difficulty to get my withdrawal in Playgrand Casino. My account there is verified and working well until last May i requested a withdrawal amount of 130euro and waited for 3 days for it to be accepted which is in terms and conditions, then suddenly they told me my payment method didnt accept the withdrawal and asked me to provide an alternative bank details for the funds to be sent and I provided my UNION BANK statement details, and they told me to wait and thats what i did until it took two weeks waiting and emailed them for an update then got an answer from them that they dont accept a Union bank and asked me again to provide another alternative bank details, so i provided another bank details again in pdf file format as they always requested, and waited just like the same ,and took a month when they told me my bank denied it again. And asked me again to provide another bank details again, and provided my PsBank statement details for the fund ti be finally processed, but then I waited another weeks again and asked for a reference number to contact my bank for the said transaction and my bank answered me that they cannot track any transaction about that as they cannot locate and seems like there is no transaction made, so then I emailed the Playgrand about that and playgrand told me that my bank didnt accept again the payment? Where in all of my banks are working well and no issues at all. Then the playgrand is asking again another bank details of me, I told them i given all of my bank and told them to please semd it on my paypal account as they are also a paypal casino, its already August 11 2020 and there is no process going on. Paypal is so fast and easy and my account is all verified and I dont see any issues. Please help me with this. I have the email conversation with them saved Thank you in advance.
Never trust this casino. Been sending them emails and nobody respond, if you have luck to receive mails from them its only the never ending,"wait for the relevant team" dont put your money a risk to play on this PLAYGRAND Casino, been requesting withdrawal (130euro) since May and until now Its August never have my money. They will play you a fool by keep asking for alternative bank pretending the withdrawal was denied.
I can see you are in contact with the relevant department, I am sorry it is taking so long. However raising the complaint here will not make it go faster as the department you're dealing with directly are the responsible department. I will ask them to reach out again and handle your case with priority.
Thanks for the response. I just got received an email from Playgrand telling me they will fund the 130euro in my card (There is no issue in my card, and all my submitted bank statements that playgrand telling me the fund was all denied) which i used to deposit my account in Playgrand and told me to wait within 5 business days for it to reflect. Ill wait another 5 business days for it, this time I hope it will be the last waiting period Playgrand will tell me. Take note, Im requesting this withdrawal since May 2020.
I also hope this is the final resolution and it reaches you :) keep us updated!
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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PlayGrand - Complaint Redacted
PlayGrand - Complaint Redacted
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