PlayGrand Casino - Been asked for documents that I've sent 10 times over, receiving duplicate emails from the casino with excuses for no payment

Hey Noodlez,

Sorry to hear about your issue. We definitely want to pay you, we want to pay all our players. I've looked into the issue with some greater detail and can see that we still need the swift code for the bank account or the bank address. This time could you please email it into loyalt­y@p­lay­gra­nd.com and I will personally make sure it is reviewed with high priority and have a dedicated account manager talk you through anything we may need.

Regards,

Jack.

Not yet. It has not been resolved no.

Hi Noodlez,

Can you please email into loyalt­­y@­p­l­ay­­gra­­nd.com so we can try and steam line this for you.

Regards,

Jack

I did send to loyalt­y@p­lay­gra­nd.com and am still waiting.

Hi Noodlez,

I can confirm that the latest documents you sent in are sufficient in order to process the withdrawal and it has now been sent to you.

Regards,

Jack.

Okay so I have received $462.97, can someone please explain how a $2000.00 Canadian dollar withdrawal turned into $462.97... Is there more coming or what's this about...? Im slightly confused.

Hi Noodlez,

We only processed your withdrawal yesterday, therefore it will not be in your bank yet. That is not a payment that PlayGrand has made to you, and might be from another casino? The withdrawal from PlayGrand should be in your bank next week allowing the normal processing time.

Regards,

Jack.

Dear @Noodlez69,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.