Fruity Casa Casino - Refused my payment and closed my account

I opened an account at Fruity Casino after seeing it was well reviewed here any elsewhere.

They offer a bonus for new players and I deposited £30 and received a £45 bonus. After playing for a short while I won about £800 and then continued to play various other games. I had read all the terms and conditions before playing and was careful not to play any of their exlcuded games or break any other rules because I have had problems with casino terms and conditions before for. I submitted all my verification documents which were accepted, and requested a withdrawal the same day.

This morning I have received the following email from the casino:

Dear Matthew

After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions.
As per clause 13.3 of the general terms and conditions http:/­/ww­w.f­rui­tyc­asa.co­m/?­pag­e=terms the following actions have been taken.
1. Your account has now been terminated effective immediately.
2. Any remaining funds in your account have been returned to you.
3. You are banned from the group.

If you attempt to open up any accounts on the network all transactions will be voided and deposits returned to you and accounts terminated. A list of sites can be seen by following this link https:­//s­ecu­re.g­am­bli­ngc­omm­iss­ion.go­v.u­k/g­ccu­sto­mwe­b/P­ubl­icR­egi­ste­r/P­RSe­arc­h.a­spx­?Ex­ter­nal­Acc­oun­tId­=38720

Regards

Casino Management



They have closed my account, and not told me why. They have also closed my account at Hello Casino where I also won a considerable sum the following day. On both occasions I have not broken any of their terms and conditions and they are not telling me what I have done. I would like them to pay me my balance from my Fruit Casino account and my Hello Casino account because I have don nothing wrong.