I won approximately 700,000 HUF from a tournament (real money winnings, wagering requirements fully completed). Initially, I was able to withdraw a smaller amount (150,000 HUF), which was processed successfully.

However, the remaining balance has not been paid out.

I originally requested a larger withdrawal, but after waiting for weeks without progress, I cancelled it and requested a smaller amount (150,000 HUF) last Monday, hoping it would be processed faster. Despite this, the withdrawal is still pending.

Customer support has repeatedly provided inconsistent and unclear responses, mentioning “security checks”, “processing queue”, and “delays”, but no clear timeframe or explanation has been given.

Most recently, I was informed that everything is in order with my account and withdrawal, and that only processing remains. Despite this, no payment has been made.

I have already tried to resolve this directly with the casino, but the situation remains unresolved.

I kindly ask for your assistance in resolving this matter and ensuring that my remaining funds are paid out.

Thank you.

Gelöst

Ft700,000

Abusive payment delay and request for payment schedule at OnlySpins

I am submitting this complaint regarding an unjustified and excessive payment delay by OnlySpins.

I registered at OnlySpins on 31/12/2025 and made a single deposit of 500 EUR via Apple Pay. No bonus was accepted or used. I have fully complied with all the casino’s terms and conditions.

My current account balance is 26,912.97 EUR.
The casino enforces a limit of three pending withdrawals at the same time, which I have reached. As long as these withdrawals are not processed, I am unable to submit any further withdrawal requests, effectively blocking access to my funds.

The pending withdrawals are:
• 01/01/2026 – 500 EUR (pending)
• 02/01/2026 – 500 EUR (pending)
• 05/01/2026 – 500 EUR (pending)

According to OnlySpins’ terms and conditions, withdrawals are stated to be processed within 3 to 5 business days.
As of today, this timeframe has been exceeded by several weeks, which is neither normal nor acceptable.

On 20/01/2026, the casino officially requested KYC verification. I submitted all requested documents on the same day, including:
• Identity card (front and back)
• Selfie
• Proof of address (fixed phone bill)
• Apple Pay transaction history
• Bank account transaction history related to the deposit

As of today:
• none of my withdrawals have been paid,
• no KYC approval has been confirmed,
• no clear payment timeline has been provided.

Despite multiple follow-ups with customer support and the complaints department, I have only received generic responses with no concrete information regarding the processing of my withdrawals.

Given:
• my full compliance with the terms and conditions,
• the significant breach of the casino’s stated withdrawal timeframe,
• and the withdrawal limitation preventing access to my funds,

I believe this situation constitutes an unreasonable and abusive payment delay.

I am therefore requesting AskGamblers’ assistance to ensure that OnlySpins processes and pays my withdrawals in accordance with its own terms and conditions and provides a clear and detailed payment schedule allowing me to withdraw all of my funds.

All supporting evidence is available upon request.

Gelöst

€26,913

Verification process taking long

The casino blocked my withdrawals when I had a pending withdrawal of €500, requesting identification verification before processing it.

The casino requested the following documents:

A selfie photograph.

A photo of the front and back sides of the customer’s ID card.

A selfie while holding the ID card, with the casino’s website clearly visible in the background

Proof of permanent residence, such as a utility bill from the last three months or a bank account confirmation from a physical bank.

All of the above have already been submitted in full detail, including:

A selfie,

A selfie holding the ID card with the casino’s website open on a laptop,

Photos of the ID card (front and back), and a household electricity bill as proof of address.

I also contacted the casino’s support team and was informed that there would be a delay in the verification process. However, as shown in the screenshot that will be provided, the casino clearly states that verification should be completed within 24 hours. Therefore, it is unclear why there is such a delay, especially when all requested documents have been properly submitted.

This situation appears unfair, as I have fully complied with all verification requirements and yet continue to experience an unexplained delay.

Additionally, I will upload all the submitted documents again here (except for their ID card, for obvious privacy reasons).

The ID card shown in the selfie has also been blurred for the same privacy reasons.

Gelöst

€500

Misleading information from the casino representative

Hello,

Before I have made a deposit I have been informed by the consultant on the live chat that I can do it via Mifinity to get 200% crypto bonus. I told her that I had doubts about it because it is called crypto bonus. After confirmation that I can use Mifinity to get this bonus I have made a deposit on 600 euro via this method but I haven't received the bonus. Nobody from the casino respects my complaints that I have been misleaded by the casino consultant. They should take a responsibility for their mistakes.

I don't send chat transcripts or make screenshots after every chat and I also haven't done it this time. I can't expect that the casino representative will provide me incorrect information.

I am asking you Askgamblers for requesting my chat with this consultant from the casino. This chat should has taken place beetwen 1:30 a.m. and 1:52 a.m. (24.10.2025). It has been my first chat ever at this casino and only one which I had before I made a deposit at 1:54. It will be a clear evidence.

I will be very grateful for a help.

Gelöst