Beschwerde #3 Expekt Spielothek

Expekt Casino - Not received my winnings £1729

Von sunnyx

vor 11 Jahren

Won £1729, requested the withdraw via bank transfer. Processed and sent on Wed 17th November 2014. Not received a penny to this date. No one contacts me to give me an update to the situation. You can deposit with in seconds and takes ages to receive anything. I asked to be contacted by their finance department but don't receive any correspondence. Very disappointing for a high rate accredited casino.

Unseriöses Casino Expekt Spielothek

Grund Verzögerte Auszahlung

Betrag £1729

Diskussion

sunnyx

• 2 Bewertungen

vor 11 Jahren

Today is 1st December, it has been two weeks and yet to receive a penny. I have gone to live chat and been told the same rubbish - it has been 'escalated' etc etc. How many times does something need to be escalated before they finally decide that I haven't received any money? My bank statement was sent last week as requested by customer support to prove no money has come through and I doubt they even looked at this. I play with highly rated casinos for a reason - we win, we get paid with no silly delays or nonsense. The longest I ever waited for payment was one week. 2 weeks and counting is a disgrace.

Expekt Spielothek Beschwerde-Statistik

Gelöst 1 / 7

Durchschn. Betrag $13,919

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 4 Tage

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Hello,

First sorry for my bad English.

I created a account a few hours ago at Expekt. I deposit 100€ by trustly and only played black jack. I won 300€ and try to pay out this 400€.

I set a cool down until 17.11. and send them all my documents for the verification.

A few minutes ago I get two mails in German).

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Thanks

Yours < full name removed >

Attach files: screenshot of the mails and verification documents

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