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NetBet - Slot super wild issues and no help

GELÖST
Beschwerde-Info
Unseriöses Casino NetBet Spielothek
Grund Verlorenes Geld
rollinsking Nordrhein-Westfalen
Veröffentlicht am 10. Juli 2019

hi since over 1 month now i was thrown out of the slot super wild when i was at the bonus wheel, on netbets german side. since then i am not able to continue the game cause its everytime the error code 20. they know about the situation but dont do anything there to help me. i want my money-. its an absoloutly effrontery
i send u a screenshot with this text. i cant continue there. and i was at the wheel in game where you win 100% some money.

AskGamblers
Veröffentlicht am 19. Juli 2019

This complaint has been reopened as per NetBet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Veröffentlicht am 19. Juli 2019

Hello,

After checking your case, it seems we were lacking technical information regarding this case.

Those were requested from you.

As soon as we get them, our technical team will be able to look into this for you.

Best,

Marcel

rollinsking Nordrhein-Westfalen
Veröffentlicht am 20. Juli 2019

i want to clarify this here until its fixed

Veröffentlicht am 22. Juli 2019

Hello,

After checking with our customer support team, we've yet to receive the necessary info as for the technical check-ups to be done.

You must reply to our emails, as for this issue to be checked and solved.

As soon as we get them, our technical team will be able to look into this for you.

Best,

Marcel

AskGamblers
Veröffentlicht am 26. Juli 2019

Dear @rollinsking,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.